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Sawfish Help

Reminders and Notifications

Sawfish chases invoices so you don’t have to. Configure everything under Settings → Invoice Notifications.

Invoice notification settings with reminder toggles and the reply-to email

Reply-to email

Section titled “Reply-to email”

Set the address that receives replies when a client responds to an invoice email or submits an invoice enquiry. System communications for your organisation come to this address too.

Reminders

Section titled “Reminders”

Toggle Send Email Reminders and Send SMS Reminders for your organisation. Reminders run on a schedule around each invoice’s due date and stop automatically the moment an invoice is paid or voided.

  • Editable content - each reminder’s wording is yours to edit, per organisation.
  • Variables - insert placeholders (client name, invoice number, amount due, payment link) at the cursor while editing, and they’re filled per invoice when sent.
  • Preview - the email editor’s Preview opens a full mock-up of the email with your logo and branding, so you can check the layout before it ever reaches a client.
  • SMS recipients - choose from the client’s contact people or enter a number manually.

System notifications

Section titled “System notifications”

Per-event notifications to your client, each with email and SMS toggles and editable templates:

  • Invoice paid - receipt-style confirmation when an invoice is marked paid.
  • Invoice approved and sent - the delivery email that accompanies a new invoice.

Who on your team hears about payments

Section titled “Who on your team hears about payments”

Choose which team members receive the invoice-paid notification internally - so accounts knows the moment money lands, without notifying everyone.