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Sawfish Help

Payments and Transactions

Payments in the top navigation is the ledger of every payment taken through Sawfish.

The payments list showing completed payments with transaction IDs

Reading the list

Section titled “Reading the list”

Each payment shows:

  • Date, amount, and status - completed, pending, or failed (with the reason kept on the record).
  • Payee and description - who paid and what for, with the invoice number linked.
  • Payment method - card brand, PayID, PayTo, or wallet icons and labels, including Windcave Tap to Pay.
  • Transaction ID - the gateway reference, for support queries and reconciliation.
  • Source channel - where the payment came from: an invoice, a batch payment, an agreement instalment, or Tap to Pay.
  • Refund - refund status where one has been issued.

The summary cards filter by status, and Export CSV downloads the list for your accountant.

Timelines and local time

Section titled “Timelines and local time”

Clicking a payment opens its invoice. Invoice timelines record each payment event with the payment method used, and all times display in your local timezone.

Accounting sync

Section titled “Accounting sync”

Payments recorded in Xero or MYOB are automatically added to the matching Sawfish transaction - cash and bank transactions included - so the two systems tell the same story.